Terms & Conditions

Last Updated: April 12, 2025

Introduction

Welcome to NerdGeek.pro. These Terms & Conditions (“Terms”) govern your use of the NerdGeek.pro website and all related services provided by NerdGeek.pro (“we,” “us,” or “our”). By accessing our website or using our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

Definitions

• “Services” refers to tech support, repair, installation, maintenance, and consultation services provided by NerdGeek.pro, including but not limited to computer repair, printer support, WiFi troubleshooting, router setup, antivirus assistance, and home security system installation.
• “Website” refers to the NerdGeek.pro website, including all content, functionality, and services offered.
• “User,” “you,” or “your” refers to individuals who access or use the Website or Services.
• “Content” refers to all information, text, graphics, photos, videos, software, and other materials displayed on our Website.

Service Terms

Service Availability and Scheduling

1. NerdGeek.pro offers remote and on-site technical support services based on service type and availability.
2. Service appointments are subject to technician availability and may be rescheduled in cases of emergency or unforeseen circumstances.
3. We reserve the right to cancel or reschedule appointments with reasonable notice.
4. For on-site services, you must ensure safe and reasonable access to the service location.

Service Limitations

1. While we strive to resolve all technical issues, we cannot guarantee resolution in all cases due to factors such as hardware limitations, software incompatibility, or third-party restrictions.
2. NerdGeek.pro is not responsible for data loss during service provision. We strongly recommend backing up your data before any service is performed.
3. For certain services, you must possess valid licenses for all software involved.
4. We may decline service if we believe the request involves illegal activities, violates third-party terms of service, or poses safety risks.

Service Warranties

1. NerdGeek.pro provides a 30-day limited warranty on labor for services performed. This warranty covers recurrence of the specific issue addressed during the original service.
2. Hardware parts may be covered by manufacturer warranties, which are separate from our service warranty.
3. The service warranty does not cover:
   • Issues resulting from user modifications after service completion
   • New problems unrelated to the original service
   • Physical damage or exposure to inappropriate conditions
   • Software or hardware changes made after service completion

Payment Terms

Pricing and Payment

1. Service fees are based on our current rate schedule, which may change without notice.
2. On-site service fees may include travel charges based on location.
3. We accept major credit cards, bank transfers, and other payment methods as specified on our Website.
4. For certain services, we may require a deposit before scheduling.
5. All payments must be made in full before or upon service completion unless otherwise arranged.

Billing Disputes

1. Billing disputes must be reported within 14 days of the charge date.
2. You agree to provide detailed information about any disputed charges.
3. Refunds for valid disputes will be processed according to our Refund Policy.

Intellectual Property

1. All content, trademarks, logos, and service marks displayed on the Website are the property of NerdGeek.pro or their respective owners.
2. You may not use, reproduce, distribute, or create derivative works based on our content without explicit permission.
3. We respect intellectual property rights and expect users to do the same.

User Responsibilities

Account Security

1. You are responsible for maintaining the confidentiality of any account credentials.
2. You must notify us immediately of any unauthorized access to your account.
3. We reserve the right to terminate accounts that violate these Terms.

User Conduct

You agree not to:

1. Use our Website or Services for unlawful purposes
2. Interfere with website operations or security features
3. Upload viruses or malicious code
4. Attempt to gain unauthorized access to our systems
5. Submit false or misleading information
6. Harass, threaten, or abuse our staff or other customers

Liability Limitations

Disclaimer of Warranties

1. THE WEBSITE AND SERVICES ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY OF ANY KIND.
2. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
3. WE DO NOT WARRANT THAT THE WEBSITE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED.

Limitation of Liability

1. TO THE FULLEST EXTENT PERMITTED BY LAW, NERDGEEK.PRO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
2. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.
3. These limitations apply regardless of whether damages are sought based on breach of contract, negligence, strict liability, or any other legal theory.

Indemnification

You agree to indemnify, defend, and hold harmless NerdGeek.pro and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from:

1. Your use of our Website or Services
2. Your violation of these Terms
3. Your violation of any rights of a third party
4. Your conduct in connection with the Services

Privacy and Data Protection

1. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
2. You consent to the collection, processing, and storage of your data as described in our Privacy Policy.

Service Modifications

1. We reserve the right to modify, suspend, or discontinue any part of our Services or Website at any time.
2. We may introduce new features, change service specifications, or adjust pricing without prior notice.
3. Material changes to these Terms will be communicated through our Website.

Termination

1. We reserve the right to terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason.
2. Upon termination, your right to use the Services will immediately cease.
3. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Governing Law and Dispute Resolution

1. These Terms shall be governed by and construed in accordance with the laws of US, without regard to its conflict of law principles.
2. Any dispute arising from these Terms shall be resolved first through good-faith negotiation.
3. If negotiation fails, disputes shall be submitted to binding arbitration in Florida.
4. You agree to waive any right to participate in class actions or class-wide arbitration.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions will remain in full force and effect.

Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

Force Majeure

NerdGeek.pro shall not be liable for any failure or delay in performing its obligations if such failure or delay results from events beyond our reasonable control, including natural disasters, power outages, governmental actions, or other force majeure events.

Contact Information

If you have questions or concerns regarding these Terms, please contact us at:

NerdGeek.pro
Email: info@nerdgeek.pro
Address: 180 North East 123rd Street Miami, Florida 33181 United States

Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and NerdGeek.pro regarding your use of our Website and Services, superseding any prior agreements.

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.