Refund Policy

Last Updated: April 12, 2025

Thank you for choosing NerdGeek.pro for your technology support needs. We strive to provide exceptional service and support for all your tech challenges. This Refund Policy outlines our procedures and guidelines regarding refunds for our various services.

Our Commitment to Satisfaction

At NerdGeek.pro, customer satisfaction is our top priority. We are committed to delivering high-quality tech support services. If you are not completely satisfied with our services, we encourage you to contact us so we can address your concerns and make things right.

Service-Based Refund Policies

Remote Technical Support Services

For services provided remotely (online or over the phone), including Ask Experts, Email Help, and Remote Troubleshooting:

• Full Refund Eligibility: If we are unable to resolve your technical issue after reasonable attempts, you may be eligible for a full refund.
• Time Frame: Refund requests must be submitted within 7 days of service completion.
• Process: Our support team will review your case, verify the service history, and process eligible refunds within 3-5 business days.

On-Site Services

For in-person services such as Computer & Tablet Repairs, Printer Setup, WiFi & Network Installation, and Home Security services:

• Satisfaction Guarantee: If you are not satisfied with the quality of our on-site service, please notify us within 48 hours of service completion.
• Resolution Options: We will prioritize returning to address any unresolved issues at no additional cost before considering refund options.
• Partial Refunds: In cases where we cannot fully resolve the issue despite multiple attempts, we may offer a partial refund reflecting the value of services successfully rendered.

Product Purchases

For any hardware, software, or accessories purchased through NerdGeek.pro:

• Unopened Products: Full refund available within 30 days of purchase if returned in original, unopened packaging.
• Opened Products: Store credit or exchange available within 14 days of purchase, subject to a 15% restocking fee.
• Defective Items: Defective products can be returned for replacement or refund within 30 days of purchase with proof of defect.

Service Subscription Plans

For ongoing tech support subscription services:

• Monthly Subscriptions: Cancel anytime. Refunds issued on a prorated basis for unused service days in the current billing period.
• Annual Subscriptions: Refunds available within the first 30 days for a prorated amount, minus any services already utilized.
• Cancellation Process: Subscription cancellations can be initiated through your account dashboard or by contacting our customer service team.

Non-Refundable Services and Fees

The following services and fees are generally non-refundable:

• Diagnostic fees once the diagnostic has been completed
• Rush or emergency service fees
• Travel fees for on-site visits
• Services where issues were successfully resolved
• Custom software development or configuration

How to Request a Refund

To initiate a refund request:

1. Contact our customer service team at info@nerdgeek.pro or call +1(888)436-5162
2. Provide your order number or service reference number
3. Explain the reason for your refund request
4. Include any relevant documentation or evidence supporting your request

Our team will review your request and respond within 2 business days.

Refund Processing

• Credit Card Payments: Refunds will be processed to the original payment method within 5-7 business days.
• Bank Transfers: Refunds via bank transfer may take 7-10 business days to process.
• Other Payment Methods: Alternative refund methods may be arranged on a case-by-case basis.

Special Circumstances

Force Majeure

In cases of events beyond our control (natural disasters, power outages, etc.) that affect service delivery, our team will work with you to reschedule services or provide appropriate accommodations.

Pre-Existing Conditions

If we discover pre-existing hardware failures or damage during service that prevents issue resolution, we will discuss options with you before proceeding. In such cases, diagnostic fees may still apply even if full service cannot be completed.

Customer Satisfaction Resolution

If you are dissatisfied with any aspect of our service that is not addressed by this refund policy, please contact our Customer Resolution Team at info@nerdgeek.pro. We value your feedback and will work diligently to address your concerns.

Policy Updates

NerdGeek.pro reserves the right to modify this Refund Policy at any time. Updates will be posted on our website with a revised “Last Updated” date.

Contact Information

For questions about our Refund Policy or to request a refund, please contact us at:

NerdGeek.pro Customer Service
Email: info@nerdgeek.pro
Phone: +1(888)436-5162
Hours: 24*7

We appreciate your business and are committed to ensuring your satisfaction with our technology support services.